Customer Service


Customer Support

You can reach us via Messenger Chat or at hello@madeleinebjewels.com for any questions. We'll answer during business days from 9am to 7pm PST. For any wholesale or collaboration inquiry, please complete the contact form.

Warranty

You benefit from a one year warranty on all our gold filled pieces. We are able to fix most damaged pieces for free in our SF workshop and will only charge you for the postage.

Gifts

We can add a written note to your package when delivered as a gift for someone. Please let us know as soon as possible, while ordering or with the shortest delay.

We also sell dematerialized gift card, to exclusively use on our website.

Customize your jewel 

We can craft unique pieces suiting your needs, on demand. Please contact us for pricing and delays informations. We can usually make individual earrings if required.